Got a question about your account, a deposit, or a withdrawal? The 7pin support team is available 24 hours a day, 7 days a week — including Philippine public holidays. Whether you're in Manila, Cebu, or Davao, help is always just a message away.
Choose the channel that works best for you. All options connect you to the same dedicated 7pin support team.
The fastest way to get help. Click the chat icon at the bottom of any 7pin page to connect with a support agent instantly. No waiting on hold, no forms to fill — just type and get answers.
For detailed account inquiries, dispute resolutions, or anything that needs a written record, email us at [email protected]. Our team reviews every message and responds with a full, personalised reply.
Many common questions about deposits, withdrawals, bonuses, and account settings are already answered in our FAQ section. It's the quickest way to find answers without waiting for an agent.
At 7pin, support isn't an afterthought — it's one of the things we're most proud of. Our team is made up of real people who understand the Filipino online gaming experience. During peak hours (8AM to 12AM PHT), you'll be connected to Filipino-speaking agents who know the local context: GCash transfer issues, PayMaya deposit delays, BDO bank transfer timings, and everything in between.
Whether you're a casual player in Quezon City who just wants to know how to claim a bonus, or a high-volume player in Makati dealing with a withdrawal query, the 7pin support team treats every inquiry with the same level of care and urgency. No scripted runaround, no copy-paste replies — just straightforward help.
We know that when something goes wrong with your account or a transaction, you need answers fast. That's why our live chat average first response time is under 2 minutes, and our email team aims to resolve all tickets within 4 hours. For complex cases involving payment disputes or account verification, we escalate internally and keep you updated every step of the way.
7pin also maintains a transparent approach to player issues. If a game result is disputed, we can pull the full session log and RNG audit trail. If a withdrawal is delayed, we'll trace it through our payment processor and give you a real status update — not a generic "please wait 3–5 business days" response.
Email: [email protected]
Live Chat: Available on every page
Response: Under 2 min (chat) / 4 hr (email)
Browse the most common support categories. If you don't find your answer here, our live chat team is ready to help immediately.
These are the questions our support team hears most often from Filipino players. We've put together clear, direct answers so you can resolve common issues without waiting for an agent.
If your question isn't covered here, don't hesitate to reach out via live chat or email. The 7pin support team is always ready to help — no question is too small or too complicated.
All 7pin services are strictly for players aged 21 years and above, in line with Philippine gaming regulations. If you need help with responsible gaming tools, our support team can assist immediately.
The 7pin support team resolves most issues on the first contact. Here's how to make sure your inquiry gets handled as fast as possible — whether you're reaching out from Manila, Cebu, Davao, or anywhere else in the Philippines.
Know your registered username or email address before you contact us. This lets the agent pull up your account instantly without back-and-forth verification questions.
For deposit or withdrawal problems, a screenshot of your GCash or PayMaya transaction history speeds up the trace process significantly. Include the reference number if visible.
For game-related disputes, note the approximate time of the session and the game name. This helps our team pull the correct server log quickly.
Our agents are comfortable in both English and Filipino. Write in whichever language you're most comfortable with — clear communication leads to faster resolutions.
All 7pin systems are currently operational. Check the status of key platform services below before contacting support — your issue may already be resolved.
Gaming at 7pin should always be fun and within your means. If you ever feel that your gaming habits are becoming a concern — for yourself or someone you know — our support team can help you access responsible gaming tools immediately. You can set deposit limits, activate a cooling-off period, or request a full self-exclusion at any time, with no questions asked and no waiting period.
For players in the Philippines seeking additional support, organisations like the National Council on Problem Gambling (NCPG) provide free, confidential assistance. Remember: 7pin is strictly for players aged 21 and above, in line with Philippine regulations.
7pin is an adults-only platform. You must be 21 years of age or older to register and play. Underage gambling is strictly prohibited.